New York, November 2023 – Behavox, the leading provider of AI-driven compliance solutions, is proud to announce the launch of Behavox Voice 20, a cutting-edge voice transcription solution that sets new industry standards. Utilizing state-of-the-art machine learning models, Behavox Voice 20 delivers unmatched transcription accuracy in nine languages, achieving an unprecedented best-in-class word error rate of 20% for compliance teams, thereby enhancing regulatory compliance efforts.

Behavox Voice, a proprietary solution developed by our dedicated research department, has undergone significant enhancements to improve its performance. Through tireless efforts, the Behavox research department successfully reduced the word error rate (WER) of the current solution from an average of 32% to an impressive 20%. This achievement solidifies Behavox Voice 20 as the industry’s benchmark for voice transcription accuracy.

To validate the performance of Behavox Voice 20, we conducted benchmark tests using a dataset kindly provided by our customers. This dataset includes representative calls with financial jargon, high compression rates, and ambient noise. We evaluated models from Microsoft, Deepgram, Google, OpenAI, and Amazon, presenting the results in a comparative table. Behavox Voice demonstrated exceptional performance, surpassing industry giants and beating Amazon’s word error rate of 24%.


Building upon our commitment to customer satisfaction and continuous improvement, Behavox is thrilled to offer Behavox Voice 20 as a free upgrade to all Behavox Voice customers, starting in Q1 2024. This upgrade brings enhanced transcription accuracy and reduces false positive alerts, enabling compliance teams to navigate regulatory requirements with confidence.

“We are excited to introduce Behavox Voice 20, a significant advancement in compliance voice transcription,” said Joseph Benjamin, CTO of Behavox. “This milestone is the result of our relentless pursuit of excellence and collaboration with our customers, who kindly shared valuable data for our research and development efforts. We are grateful for their support in furthering scientific progress and improving the integrity of financial markets. At Behavox, we believe that compliance is a community effort, and together we strive to make it better.”

Behavox Voice 20 seamlessly integrates with Behavox’s AI Risk Policies, introduced in 2022 with the industry-leading Behavox Quantum AI. This compatibility ensures a comprehensive compliance solution that harnesses the power of advanced technologies to empower organizations in their risk management and regulatory compliance endeavors.

As Behavox continues to drive innovation and deliver cutting-edge solutions, the launch of Behavox Voice 20 reinforces our commitment to providing customers with the most accurate, efficient, and reliable compliance tools in the market.

Link to the Voice blog
Link to Quantum Press Release

Behavox Ltdについて


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